Frequently Asked Questions

Click My account at the top of the page and enter your email and a password. With an account you can track orders, save addresses and see your order history. You can also check out as a guest.

Yes, until the order is dispatched. Email info@zevonix.shop with your order number as soon as possible. If the order has already been dispatched, you can return it free of charge under our 30-day returns policy.

Yes. Every product is new and boxed, with a 3-year legal guarantee. See Warranty.

Every appliance is supplied with the plug type used in the delivery country: Type C/F (Schuko) for most EU countries and Type G for the United Kingdom, Ireland, Malta and Cyprus. Built-in ovens and hobs that require a fixed connection are installed by a qualified electrician.

To all 27 EU countries and the United Kingdom. See Delivery and tracking for the full list.

Delivery is free on every order, with no minimum order value.

No. For deliveries to the United Kingdom we pay all import VAT, customs duties and clearance fees. The price at checkout is the final price.

We dispatch within 1–2 business days. Transit takes 2–4 business days within Spain, 3–7 to other EU countries and 4–8 to the UK.

You receive an email with the tracking number when the order is dispatched. The tracking link is also under My account → Orders.

Yes, within 30 days of delivery, free of charge. We send you a prepaid return label. See Returns and refunds.

Within 14 days of receiving the returned item, to your original payment method.

By Visa or Mastercard credit or debit card. See Payment methods.

No. Card payments are processed by our payment service provider over an encrypted connection. We never see or store your full card number.

Yes. A VAT invoice issued by ELECTRODOMESTICOS BUBER S.L. is sent with the dispatch confirmation or on request.